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Can I return an item?

Yes, in principle you can also return products. Please get in touch with your TRETTER contact person.

 
Which parcel service is used to deliver the goods?

 

 

Our standard shipping for packages up to 32 kg / 2.70 m is carried out by our shipping partners UPS and DHL, all other shipments are delivered by a forwarding agent.
How are the goods packaged?

Our packaging is recyclable and we attach great importance to sustainability. For example, we do not dispose of our suppliers' packaging - we reuse it. Cardboard packaging, for example, is shredded and used as filling material.
Can I determine the time of delivery?

Express deliveries can be scheduled to the exact day. Please get in touch with your personal TRETTER contact person.

 
Is delivery also possible abroad?

Delivery abroad is generally possible. Please enter the correct delivery address when ordering.
Who bears the transportation risk?

We bear the transportation risk when shipping with the carrier we have selected. If you arrange transportation with your own forwarding agent or collect the goods yourself, you bear the risk.
How high are the shipping costs?

The shipping costs of the order depend on the size and weight. You will receive the specific details in your individual order process.
What shipping options are available?

You can choose between standard shipping and express shipping.

  • Standard shipping within Germany includes a shipping fee of €14.00.
  • Express shipping enables delivery within 1-2 working days. Please get in touch with your TRETTER contact person if required.